Frequently Asked Questions
Everything you need to know about our premium audio tools and digital downloads.
How do I receive my digital products after purchase?
Immediately after checkout, you will receive an email with a secure download link. You can also access all your past purchases by logging into your account on our website.
Are the samples and loops 100% royalty-free?
Yes, all samples and loops purchased from Cymatics.fm are 100% royalty-free. You can use them in your commercial music productions, YouTube videos, and film scores without any additional fees.
What is your refund policy on digital goods?
Due to the nature of digital downloads, we generally do not offer refunds once a product has been downloaded. However, if you experience technical issues or accidental duplicate purchases, please contact our support team within 14 days.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do I need specific software to use your sound packs?
Our samples are provided in high-quality WAV format, making them compatible with every major Digital Audio Workstation (DAW) including FL Studio, Ableton Live, Logic Pro, and Serum.
Can I install my plugins on more than one computer?
Yes, our plugin licenses typically allow for up to two simultaneous activations on devices owned by the same user for personal use.